➢ Contact Center System At the contact center, which is the front desk of the company, it is important to respond quickly and accurately without stressing the customer. We will realize the construction of a seamless operation environment by proposing and constructing from the user's perspective who is ahead of the client from the requirement definition stage. The contact center is also said to be a treasure trove of management indicators because it accumulates various data. We provide measures to improve CX by KPI management and analysis of Customer voice, and build a CRM system based on data collection that is an index of new product development and sales strategy.
➢ BPO As the effects of the coronavirus continue for a long time, each company is required to be more efficient than ever. We believe that the use of outsourcing will be the key to corporate management in the future in order to appropriately allocate and operate limited resources and human resources. We are not just an outsourcer, but we propose and provide measures that generate profits for clients while realizing cost reductions through a thorough survey of the current situation and deepening of client needs.
➢ Advertising business Internet advertising has already surpassed TV advertising in sales, and the scale of the global market has reached 40 trillion yen. In addition, it is said that the Internet advertising market will inevitably expand further in the future due to the expansion of the EC market. We believe that by solving the current problems in Internet advertising, we will be able to deliver more effective advertisements. We provide effective and reliable delivery and deployment of advertisements to end users by using the patented technology acquired by our company.
➢ Consulting ・ Data analysis, problem solving, sales strategy planning ・ Strengthen KPI indicators and quality assurance system ・ Selection of omni-channel and optimization of introduction effect ・ Selection of call center system and optimization of introduction effect ・ Optimization of call center operation, cost control ・ Analysis of call reason, optimization of channels and conductors ・ Profiting centered on outbound strategy ・ Construction and operation of Internet advertising etc.
